Ticketing Terms & Conditions


This ticket is sold or provided on the express condition that the holder (“Ticketholder”) is bound by the rules and conditions issued by Harvest Rock Pty Ltd (“the Promoter”) for Harvest Rock 2023 (the “Event”). Ticketholders agree to be bound by the terms and conditions contained herein (the “Event Terms”), on the Harvest Rock website at www.harvestrock.com, the Merchant Terms and Conditions as made available on the ticket purchase website (the “Merchant Terms”) and on display at the Event site.


1.   Entry to and attendance at the Event is in accordance with these Event Terms, the Merchant Terms, and any other Event rules viewable at www.harvestrock.com, displayed at the Event or communicated by the Promoter from time to time in any other format.

2.   You must have a valid Event ticket to enter the Event precinct.

3.   Event operational times are from 11am – 11pm (ACDT) Saturday 28 October 2023 and Sunday 29 October 2023. 

4.   The Promoter reserves the right to refuse entry or evict any person from the Event who does not comply with these Event Terms, the Merchant Terms or the Event rules or who engages in an illegal activity or activity deemed in the Promoter’s sole discretion to be antisocial (including without limitation, being affected by alcohol or drugs).

5.   Ticketholders will be removed from the Event site if, in the opinion of the Promoter, they behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other patrons, Event staff or any other persons working at or attending the Event.

6.   Ticketholders are required to follow the reasonable directions of the Promoter and Event staff at all times.

7.   As part of the Event’s liquor licensing regulations, Ticketholders are strictly prohibited from bringing alcohol into the Event. The Promoter reserves the right to search all bags on arrival or at any time deemed necessary during the Event and may eject or refuse entry into the Event to Ticketholders who are found with alcohol or prohibited/banned items. Alcohol will only be available to purchase at the Event for Ticketholders aged 18 years and over with valid photo ID.

8.   Refunds will not be issued for Ticketholders refused entry into or who are ejected from the Event for breaching these Event Terms.

9.   Tickets must be treated like cash. Tickets are not refundable and will not be replaced or refunded if lost, stolen or damaged, except as required by law or as otherwise specified by these Event Terms, the Merchant Terms or by the Promoter from time to time. Damaged or defaced tickets will not be accepted. Do not share your ticket barcode with anyone else or you may be denied entry. Tickets purchased from a source other than the official ticket merchant will not be honoured at the Event.

10. The Promoter reserves the right to change the Event program and artist line-up and vary the Event dates or venue at its discretion without prior notification. The Promoter is not liable for any loss, injury, damage, or compensation, as a result of the Event being cancelled, postponed, relocated, or changed for whatever reason. If the Event is cancelled in whole or in part by an act of God, extreme weather, act of war, act of terrorism, civil commotion, industrial dispute, government order or direction or for any event or threat outside of the control of the Promoter then refunds shall be at the Promoter’s absolute discretion. If the Event is rescheduled or relocated to a new venue, Event tickets will be valid (or if applicable, tickets will be reissued) for the rescheduled or relocated Event unless otherwise advised by the Promoter.

11. No ticket refunds or compensation will be made in circumstances where the Event program varies due to the non-appearance of an advertised artist.

12. The Event will take place rain, hail or shine, subject to the terms contained herein.

13. The Promoter is not responsible or liable for any unattended, lost or stolen items. Ticketholders agree to enter the Event site at their own risk and shall be responsible for their own property and personal items.

14. The sale or attempted re-sale of a ticket by the Ticketholder (including via online auction sites, unauthorised ticket resellers or ticket scalpers) without the prior consent of the Promoter is prohibited. If a ticket is sold or used in breach of these Event Terms, the Promoter retains the right to: cancel the ticket without a refund, refuse entry to or eject the Ticketholder from the Event and/or commence legal proceedings. Should the Promoter offer a resale facility this will be the only legitimate way to on-sell any unwanted tickets. The use of tickets for or in conjunction with any advertising, promotion, marketing or competition is strictly prohibited unless authorised by the Promoter in writing. 

15. The Event name (and variations) is a trademark of the Promoter and protected by law. The name, logo, images, tickets or other works and materials associated with the Event cannot be used in any way (including for promotions, advertising, ticket giveaways or for any commercial purpose) unless authorised by the Promoter in writing.

16. Age restrictions that apply to the Event are as follows:

·       Youth Event Ticketholders aged under 18 years MUST be accompanied by a responsible adult holding a valid Adult Event ticket when entering the Event.

·       Youth Event Ticketholders aged under 18 years not accompanied by a responsible adult holding a valid Adult Event ticket will be denied entry into the Event.

·       Children aged 12 years and under at the time of entering the Event are admitted to the Event free of charge and must be accompanied by a parent and/or responsible adult holding a valid Adult Event ticket when entering the Event and at ALL times whilst at the Event. Those aged 13 years or older must buy a valid Event ticket.

17. Proof of age identification is required to buy and consume alcohol at the Event and may be requested at any time. Ticketholders will be required to present proof of age identification when entering the Event to be issued with the appropriate Event wristband in exchange for a valid Event ticket.

18. Purchasing alcohol for a minor is illegal. Anyone found supplying or buying alcohol for a minor will be evicted from the Event and may face criminal charges. Underage drinking, excessive consumption of alcohol, illegal drug use or patrons displaying antisocial behaviour may be evicted from the Event (at the Promoter’s discretion) and/or be dealt with by police. Uniformed and undercover police will be in attendance at the Event.

19. Possession, sale or use of illegal drugs or illicit substances is strictly prohibited at the Event. Any persons found with illegal drugs or illicit substances in their possession may be removed from the Event site and may be subject to police action.

20. Ticketholders must use designated walkways and paths at all times whilst at the Event and must follow any Event directions or signage. Ticketholders agree to be respectful to the environment at the Event site and surrounds, and agree not to litter, to use public toilets (not bushlands or surrounding parklands areas), to not damage flora and fauna on or surrounding the Event site or enter any onsite bodies of water, and to not interfere with local wildlife.  Ticketholders must not cause damage to or improperly use or tamper with any public facility or Event infrastructure. Ticketholders must not remove or attempt to remove any item or object from the Event site or surrounding area. Ticketholders accept full liability and responsibility for any loss, injury or damage caused in contravention of this clause or these Event Terms. 

21. The following items (without limitation) are prohibited and cannot be brought on to the Event site: animals (with the exception of registered guide dogs and service animals), alcohol, glass, illegal substances, weapons, selfie sticks, video cameras (including GoPros) and drones. Fireworks, flares and the lighting of fires are prohibited. Ticketholders and their property may be searched for prohibited items upon entry to or during the Event. Ticketholders found with prohibited items or who refuse to make their clothes, bags, containers or other possessions available for search upon entry to the Event may be refused entry to the Event, ejected and/or have the prohibited items confiscated. Confiscated items will not be returned, replaced or reimbursed. For a full list of banned and prohibited items, please visit www.harvestrock.com.

22. Tickets MUST be exchanged for an Event wristband once arriving to the Event site which Ticketholders must keep on for the duration of the Event. Wristbands that are lost, stolen, removed from wrists or tampered with will be rendered invalid and will not be replaced. The Promoter reserves the right to deny admission to the Event to any person holding a ticket that appears to be tampered with, counterfeited or duplicated. Anyone found on site without a valid wristband or accreditation will be deemed to have trespassed and may be evicted from the Event site and/or be handed over to the police.

23. Ticketholders acknowledge that there may be restricted capacities at some of the Event stages or venues, and ticket purchase does not guarantee entry to these areas in such circumstances. Once it is determined by the Promoter (at its sole discretion) that the maximum capacity has been reached in these areas, there will be no further admissions.

24. The Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.

25. Empty plastic/reusable bottles may be brought into the Event site for refilling from water stations. No glass bottles are permitted at the Event.

26. Audio or visual recordings of the Event and performers and artists at the Event are prohibited. Small still cameras (not professional) are permitted but images may be used for private purposes only, not for public display or for commercial use. Professional cameras (including drones) cannot enter or be used in the Event site without the written consent of the Promoter.

27. All Ticketholders and minors’ consent to be included in any official photography, filming and sound recording by the Promoter and/or any of its authorised representatives, official partners and contractors (“Event Partners”) and grant the Promoter and Event Partners the right to use such recordings for promotion, marketing and other purposes without restrictions.  

28. It is a condition of purchase that the Ticketholder consents to the Promoter collecting and retaining their personal information in accordance with its Privacy Policy (located on the Event website) and the Privacy Act 1988 (Cth).

29. Tickets are non-refundable and non-exchangeable, except as required by law and/or specified by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases and/or refusal of entry due to not having valid identification for admission to the Event or otherwise or being ejected from the Event DO NOT qualify for a refund or exchange. 

30. There will be no refund of any unused portion of an Event ticket if Ticketholders are asked or required to leave the Event for any of the reasons set out in the Event Terms or if Ticketholders decide not to attend the Event.

31. Entry to the Event is at the Ticketholder’s own risk. Appropriate footwear and clothing must be worn at all times at the Event. Ticketholders must not mosh, crowd surf, stage dive or engage in other dangerous activities. Ticketholders engaging in any dangerous activities will be removed from the Event site, and Ticketholders accept all risk and liability for any injuries or damages caused by these activities. The Promoter recommends that due to noise levels, ear plugs should be carried/worn by Ticketholders. To the extent permitted by law, the Promoter takes no responsibility for any hearing damage or loss caused by excessive noise, or for any injury caused by the Ticketholder’s failure to follow the Promoter’s directions or Event rules. Offensive language may be used by performers and artists. Special effects and strobe lighting may be used at the Event.

32. In the event of Ticketholder injury or illness, the Promoter may at its discretion, and at the cost of the Ticketholder, arrange medical treatment and/or emergency evacuation as deemed essential or necessary for the safety of the Ticketholder (and/or other Ticketholders at the Event).

33. Except where liability cannot be excluded by law, the Promoter (and its directors, officers, agents, employees, contractors and volunteers) shall not be liable for any loss, cost, expense, injury, claim or damages suffered or sustained by any Ticketholders at the Event or the Event site. Where permitted under the Australian Consumer Law (ACL), the Promoter limits its liability in respect of breach of any statutory guarantee under the ACL in the manner set out in sections 64A(1)(a) and 64A(2)(a) of the ACL.

34. To the fullest extent permitted by law, Ticketholders waive all legal rights of action against and fully release the Promoter, its directors, officers, agents, employees, contractors and volunteers from and against all claims for compensation, expense, loss, damage, injury or death suffered or incurred howsoever arising out of or in relation to the Event including without limitation liability for any negligent or tortious act or omission on the part of the persons released or for breach of these Event Terms. Ticketholders agree to indemnify the Promoter, its directors, officers, agents, employees, contractors and volunteers against any loss, damage or expense suffered or incurred by the Promoter as a result of any negligence or breach of these Event Terms by the Ticketholder.

35. In the case of an emergency or injury, Ticketholders must follow all official directives of the Promoter or the Promoter’s authorised staff, agents and personnel. 

36. The Promoter may vary these Event Terms at any time without notice to Ticketholders. Any variations become effective immediately once the variation has been published on the Promoter’s website. The Promoter may transfer its rights and obligations under these Event Terms to any person nominated by the Promoter. Any transfer will be effective on the date specified in a written notice via the Event website www.harvestrock.com and from such effective date the new party will assume all rights and obligations of the Promoter and the Promoter will be released from all rights and obligations under these Event Terms.

37. Any provision of these Event Terms which is or becomes unenforceable shall not invalidate the other provisions of these Event Terms.

38. The laws of the state of South Australia applies to these Event Terms and the Promoter and the Ticketholder submit to the jurisdiction of the courts of South Australia with respect to any proceedings arising out of or relating to the Event.