Accessibility

If you hold a National or State issued Companion Card you can request a Companion Ticket equivalent to the ticket type held by the person with a disability. When your request is approved, Harvest Rock will issue companions a Complimentary Ticket to the event to accompany a person with disability.

Accessible tickets (including Companion Cards) can be purchased by calling the Ticketmaster Customer Service team on the Accessible Bookings line Monday – Sunday 9am – 5pm AEDT: 1300 446 925. This phone number is reserved for patrons with accessibility requirements and companion cardholders and cannot process any other ticketing requests.
Accessible tickets, both during presales and the general public sale period, can also be requested via our Submit a request – Ticketmaster Help (Opens in new tab). Please be sure to include your relevant presale code, plus the email you registered with in your request if wanting to make a booking during the presale period.

Please contact accessibility@harvestrock.com for the latest info on accessible parking.

Throughout the City of Adelaide, accessible parking spaces (known as blue bays) are sign-posted or have the accessibility symbol painted on the road surface or signs covering the space.

You can find more accessible parking spaces on the City of Adelaide Interactive Parking Map.

Assistance and support animals, such as guide dogs, hearing dogs and medical alert dogs, are permitted inside Harvest Rock. If you’ll be attending with your assistance animal, please let us know in advance, by contacting our team through the form below or at accessibility@harvestrock.com to discuss how best we can accommodate you.

We understand and recognise the need to take break from the sights, sounds and senses of a music festival and will have a quiet space at the festival which will be available for those who require it.

If you have bought a ticket or are considering buying one, and you would like to utilise this space at the festival, let us know at accessibility@harvestrock.com so we can make your Harvest Rock experience a good one.

To access the quiet space, you will need to wear your Hidden Disability sunflower lanyard. If you don’t own one, you can purchase one here or register to pick up a wristband below which will also give you access to the space.

Harvest Rock is proud to be a part of the global Hidden Disabilities Sunflower network. The Hidden Disability Sunflower is a tool to voluntarily share that you have a hidden disability. By wearing a Sunflower, you’re just letting our staff know that you might need extra help, understanding, or just more time. Our security and event staff team at Harvest Rock are trained to recognise the Hidden Disability Sunflower and assist where needed.

What is a hidden disability? While some of us experience a disability that is visible, many of us have a non-visible disability that is not immediately apparent to others. These can be temporary, situational or permanent. They can be neurological, cognitive and neurodevelopmental as well as physical, visual, auditory and including sensory and processing difficulties. They also include respiratory, rare diseases and chronic conditions such as asthma, diabetes. For more information on Hidden Disabilities Sunflower, head to https://hdsunflower.com/au/ 

If you have any further questions, concerns, or comments, please reach out to our friendly accessibility liaison at accessibility@harvestrock.com. They’re available for any pre-event or onsite assistance.